Frequently Asked Questions
Maintenance
Before you move in, we refresh the paint, complete any necessary maintenance repairs, and thoroughly clean the unit to ensure it is in excellent condition.
Yes, we provide on-site maintenance for your convenience.
You can submit an online maintenance request or contact the Leasing Office directly to report the issue.
Maintenance issues are addressed either by our in-house team or through an approved vendor, ensuring timely and reliable service.
No, your presence is not required for the service technician to complete the work. However, we recommend ensuring access to the service area and making any necessary arrangements in advance.
If you get locked out, you can borrow a key from the Leasing Office during business hours. If you are locked out after hours, you will need to contact a local locksmith for assistance.
Yes, you are allowed to decorate your apartment as long as it does not cause any damage or permanently alter its appearance.
Amenities
Our property features a variety of amenities for your convenience and enjoyment, including a swimming pool, a dedicated dog park, and an on-site laundry facility.
The pools and decks are open from Memorial Day to Labor Day, daily from 10:00 AM to 8:00 PM.
Yes, parking is available for all tenants.
Each unit includes a stove, dishwasher, and refrigerator as standard appliances.
The availability and location of washers, dryers, or hookups depend on the specific floorplan. Please refer to the floorplan details for more information.
Yes, our community welcomes pets!
There is a $300 nonrefundable pet fee and a $20 monthly pet rent per pet. Please note that certain aggressive breeds may be restricted.
Yes, pets must not exceed a weight limit of 40 pounds.
Yes, there is a designated pet park for your furry friends to enjoy.
No, we do not offer furnished apartments.
No, we do not offer corporate leases.
Yes, we will hold your package at the leasing office if it does not fit in your mailbox.
Admin
No, our tours are completely free of charge.
We accept walk-ins, no appointment is necessary.
Management is highly accessible during business hours and available to assist with any inquiries or concerns.
You can apply online through our website or pick up a paper application at our office.
The approval process typically takes between 2 to 7 business days. However, it may take longer if a background check is required and has not yet been completed.
There is a $40 application fee per adult and a $50 administrative fee per household.
You can pay rent in-office with a personal or cashier’s check, online with a debit/credit card or checking account, or through WIPS at participating locations.
You can pay your rent online through our website by accessing the online portal. Simply log in to your account to make a payment securely and conveniently.
There are no monthly fees; however, transaction fees apply depending on your payment method. If paying by debit card, a fee of $3.95–$4.95 will be charged. For credit card payments, a fee of 2.5% of the total amount applies.
Yes, renter's insurance is required.
No, utilities are not included in the rent.
We charge a flat rate for water, trash, sewer, and common area fees. To set up electricity, please contact Entergy directly.
You can use Optimum for Internet and cable services, or you have the option to bring your own hotspot.
Yes! We offer a $350 referral bonus to the current resident after 60 days, provided the referred resident's account remains in good standing.
Guests may stay in the leased premises for up to 7 consecutive days or a total of 14 days within a month. If a guest exceeds this limit, they will be considered a resident, which is a violation of the Lease Agreement.
No, we do not offer price reductions for extended lease terms or advance rent payments.
We do not offer transfers between communities. If you choose to move to a different community, you will need to complete the standard move-out process for your current apartment and submit a new security deposit for the new community.
No, subletting is not allowed.
Yes, you can terminate your lease by providing a 60-day notice and paying the required buyout fee.
Location
Yes, public transportation is conveniently located just across the street from the property.
Our community is located south of I-210, near McNeese Street and Power Center Parkway.
Our school district includes Brentwood Elementary School for elementary students, F.K. White Middle School for middle school students, and Lagrange High School for high school students.
The nearest dog park is conveniently located on the property.
No, there are no bike trails in the immediate area.
Residents typically shop at Prien Lake Mall, Lake Charles Power Centre, and Southgate Shopping Center.
The nearest coffee shop is The Buzz Coffee & More, located 0.9 miles from the property.
Directions
You can reach our community by taking 5th Avenue from either McNeese Street or E College Street. We are located closer to McNeese Street.
The nearest cross streets are McNeese Street and 5th Avenue.
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